Privacy Policy

1. Who we are

Transformer Excavations Pty Ltd is a Victorian company providing excavation and earthmoving services across Melbourne and surrounding suburbs. Our registered Australian Business Number is ABN 77 702 495 734. This policy applies to all personal information we hold, including information collected through our website at transformerexcavations.site, by email, or in the course of providing services.

2. The personal information we collect

We only collect personal information by lawful and fair means, and only where it is reasonably necessary for our business functions. The types of information we may collect include:

• your name, email address, postal address and, where relevant, delivery or site access details;
• details of your enquiry, such as the property address, project description, planned works and site conditions;
• billing and payment information where you engage our services;
• records of correspondence between you and our team;
• technical information about your visit to our website, such as browser type, device type and pages viewed, collected through cookies and analytics tools.

We generally do not collect sensitive information (such as health information) as part of our operations. If we ever need to, we will only do so with your consent or where otherwise permitted by law.

3. How we collect personal information

We collect personal information directly from you wherever possible, including when you:

• submit a quote request through our quote form;
• contact us via email using the details on our contact page;
• speak with our team about a project or site inspection;
• interact with our website, where cookies and analytics software record usage information automatically.

In some circumstances, we may receive personal information from third parties, such as a builder or property manager who refers your project to us. In those cases, we assume the referring party has made you aware of this disclosure.

4. Why we collect, hold, use and disclose personal information

We collect and use personal information to:

• respond to enquiries and provide quotations for excavation and earthmoving work;
• schedule, deliver and manage projects safely and efficiently;
• issue invoices, manage accounts and process payments;
• meet our legal, regulatory, insurance and work health and safety obligations;
• maintain records required for tax, licensing and business purposes;
• improve our website and services; and
• send you information about our services where you have consented, or where otherwise permitted by the APPs. You may opt out of marketing communications at any time by replying to our email.

5. Disclosure of personal information

We do not sell or rent personal information. We may disclose personal information to:

• subcontractors, plant operators or suppliers engaged to help complete your project;
• service providers who host our website, manage our email and analytics, or support our business systems, and who are bound to handle the information only on our instructions;
• professional advisers such as our accountants, insurers and legal advisers;
• government agencies, regulators or law enforcement bodies where required or authorised by law.

6. Overseas disclosure

Personal information is primarily held in Australia. Some of our technology service providers (for example, cloud hosting and email providers) may store or process data on servers located outside Australia. Where that occurs, we take reasonable steps, in line with APP 8, to ensure the recipient handles the information consistently with the Australian Privacy Principles.

7. Cookies and website analytics

Our website uses cookies and similar technologies to make the site work properly, remember your preferences and understand how visitors use our pages. This helps us improve content and usability. Most browsers allow you to refuse cookies or delete them through your browser settings; doing so may affect some features of the site. Analytics data we collect is used in aggregate where possible and is not used to identify individual visitors unless reasonably necessary.

8. Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. This includes access controls on our electronic systems, password protection, and restricting personal information to team members who need it to perform their duties. When personal information is no longer required, and we are not legally obliged to retain it (for example, under tax or business record-keeping laws), we take reasonable steps to destroy it or de-identify it.

9. Data quality and correction

We take reasonable steps to ensure the personal information we collect, use and disclose is accurate, complete, relevant and up to date. If you believe information we hold about you is inaccurate, out of date, incomplete or misleading, please let us know and we will correct it, generally free of charge.

10. Access to your personal information

You may request access to the personal information we hold about you by emailing ceo@transformerexcavations.online. We will respond within a reasonable time and, where we agree to provide access, will do so in the manner you request where it is reasonable and practicable. In limited circumstances, the APPs permit us to refuse access or to give limited access; if that happens, we will explain our reasons and how you can seek review of the decision.

11. Anonymity and pseudonymity

Where it is lawful and practicable, you may deal with us anonymously or using a pseudonym, for example when making a general enquiry about our services. However, we usually need your name and contact details to prepare an accurate quote, arrange a site inspection or deliver works.

12. Government identifiers

We do not adopt government-related identifiers (such as licence or Medicare numbers) as our own identifiers for individuals, and we only collect or use such identifiers where permitted by the APPs.

13. Direct marketing

We may use your contact details to send information about our services where you have consented or where the Privacy Act otherwise allows it. Every marketing email we send will contain a clear way to opt out, and we will act on opt-out requests promptly and free of charge.

14. Complaints and feedback

If you have a concern about how we have handled your personal information, please contact us first so we can resolve it:

• Email: ceo@transformerexcavations.online

We will acknowledge your complaint promptly and aim to complete our investigation and respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au, which handles complaints under the Privacy Act 1988 (Cth).

15. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page with the date of the most recent revision. Your continued use of our website after an update constitutes acceptance of the revised policy.

16. Related policies

This Privacy Policy should be read together with our Terms and Conditions, which govern the provision of our services, and the information available across our site, including About Us, Services, Why Choose Us and Service Areas.